CLEANING AND REPAIRS
Norfolk Tent Company will
repair all brands and styles of tents. We will provide a repair estimate
free of charge. We will not begin work without prior approval. Norfolk Tent
Company will give priority to Norfolk Tent Company products. We may refuse
repair work during our peak productions seasons and may hold items for
repair for extended periods. All items presented for repair must be very
clean and dry. Items that are not clean and dry will be returned.
Norfolk Tent Company warrants our tent
products to be free from defects in materials and workmanship. If upon
receipt of your order you feel that such a condition exists, contact Norfolk
Tent Company immediately for a return authorization. If, after our
inspection, we find our product to be defective, Norfolk Tent will bear all
normal transportation expenses and complete all repairs at no cost to the
customer. Norfolk Tent Company is not responsible for damages incurred in
shipping, weather related damage, damage caused by incorrect use or
installation, or damage resulting from tent washing machines.
AT THE SOLE DISCRESION OF NORFOLK TENT, BUYERS SOLE REMEDY AGAINST NORFOLK
TENT COMPANY FOR DEFECTIVE OR NONCONFORMING GOODS IS FOR REPAIR OR
REPLACEMENT OF DEFECTIVE PARTS. NO OTHER WARRANTIES ARE CONVEYED. BUYER
SHALL DETERMINE SUITABILITY OF THE PRODUCT FOR THE INTENDED USE AND ASSUMES
ALL RISK AND LIABILITY FROM USE OF PRODUCT.
Norfolk Tent Products are designed for temporary protection from sun, light
rain, and light wind. For the safety of occupants good judgment must be
used. Norfolk Tent Company requires that all occupants be evacuated in the
event of threatening or severe weather or if there is doubt concerning the
integrity of the tent.
The tent installer is responsible for the safe
installation of all Norfolk Tent Company products. In some cases extra
ground stakes and anchoring may be necessary due to soil or exposure
conditions. The installer is responsible for site evaluation, proper
installation, and adequate anchoring of tents.
All prices are subject to revisions and
changes. Please call us prior to placing orders for an accurate quote.
All shipments are F.O.B. our Norfolk, Virginia factory unless otherwise
We will ship using our regular distribution channels unless
otherwise instructed. The buyer is responsible for all shipping charges.
Unless the buyer has approved credit our usual terms are 50% deposit and 50%
before shipping. Special orders will require a non-refundable security
deposit of half (1/2) the selling price before production begins. Any item
we do not normally inventory is considered a special order.
for products made to buyer's specifications cannot be cancelled once
materials have been ordered or production has begun. Orders may be cancelled
or returned only with the consent of Norfolk Tent. All returned items must
be in their original condition and with the original packaging. A 25%
restocking fee will apply to all returned goods.
Terms are as stated
on our invoice. If payments are not made in a timely manner, a finance
charge on overdue amounts will be charged.
Norfolk Tent Company - Quality Manufacturer