CLEANING AND REPAIRS

Norfolk Tent Company will repair all brands and styles of tents. We will provide a repair estimate free of charge. We will not begin work without prior approval. Norfolk Tent Company will give priority to Norfolk Tent Company products. We may refuse repair work during our peak productions seasons and may hold items for repair for extended periods. All items presented for repair must be very clean and dry. Items that are not clean and dry will be returned.

LIMITED WARRANTY


Norfolk Tent Company warrants our tent products to be free from defects in materials and workmanship. If upon receipt of your order you feel that such a condition exists, contact Norfolk Tent Company immediately for a return authorization. If, after our inspection, we find our product to be defective, Norfolk Tent will bear all normal transportation expenses and complete all repairs at no cost to the customer. Norfolk  Tent Company is not responsible for damages incurred in shipping, weather related damage, damage caused by incorrect use or installation, or damage resulting from tent washing machines.

AT THE SOLE DISCRESION OF NORFOLK TENT, BUYERS SOLE REMEDY AGAINST NORFOLK TENT COMPANY FOR DEFECTIVE OR NONCONFORMING GOODS IS FOR REPAIR OR REPLACEMENT OF DEFECTIVE PARTS. NO OTHER WARRANTIES ARE CONVEYED. BUYER SHALL DETERMINE SUITABILITY OF THE PRODUCT FOR THE INTENDED USE AND ASSUMES ALL RISK AND LIABILITY FROM USE OF PRODUCT.

CAUTION!

Norfolk Tent Products are designed for temporary protection from sun, light rain, and light wind. For the safety of occupants good judgment must be used. Norfolk Tent Company requires that all occupants be evacuated in the event of threatening or severe weather or if there is doubt concerning the integrity of the tent.

The tent installer is responsible for the safe installation of all Norfolk Tent Company products. In some cases extra ground stakes and anchoring may be necessary due to soil or exposure conditions. The installer is responsible for site evaluation, proper installation, and adequate anchoring of tents.

GENERAL TERMS AND CONDITIONS

All prices are subject to revisions and changes. Please call us prior to placing orders for an accurate quote.

All shipments are F.O.B. our Norfolk, Virginia factory unless otherwise noted.

We will ship using our regular distribution channels unless otherwise instructed. The buyer is responsible for all shipping charges.

Unless the buyer has approved credit our usual terms are 50% deposit and 50% before shipping. Special orders will require a non-refundable security deposit of half (1/2) the selling price before production begins. Any item we do not normally inventory is considered a special order.

Orders for products made to buyer's specifications cannot be cancelled once materials have been ordered or production has begun. Orders may be cancelled or returned only with the consent of Norfolk Tent. All returned items must be in their original condition and with the original packaging. A 25% restocking fee will apply to all returned goods.

Terms are as stated on our invoice. If payments are not made in a timely manner, a finance charge on overdue amounts will be charged.

Norfolk Tent Company - Quality Manufacturer Since 1907

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